Is your package not complete? Whoops, then something went wrong while packing. Sorry! We understand your frustration, so we want to resolve this as soon as possible. Contact our customer service and we will help you as soon as possible.
Unfortunately, it can happen that a product is out of stock, we understand that this is very annoying. In most cases, a product is quickly back in stock. Curious when a product will be back in stock? Please contact us via the contact form.
Unfortunately, it is not possible to cancel a validated order as we process your order and prepare your package as soon as the order is validated. However, you can exercise your right of withdrawal within 14 days of receiving your order. For more information, please refer to our Returns Policy, available at the following link: return
You can pay at Basic-Fit with Ideal, Bancontact, Paypal, Klarna and various credit cards.
If you have a valid discount code, you can enter it during the order, as soon as you want to finalize your order. After entering, you will immediately see whether the code is correct, is still valid and how much discount you will receive!
If you are a member of Basic-Fit, you will receive a standard 10% discount in our webshops. This discount is automatically applied when you order via our app or when you log in with your Basic-Fit account in our webshop.
Are you on a product page labeled ‘pre-order’ or ‘back order’ against? This means that the product is not in stock, but you can pre-order it. You pay in advance, and as soon as the product is in stock, we deliver in order of order date.
When my product is broken, damaged, incomplete or has passed its expiry date. Am I covered by a guarantee? If you have received a broken, damaged, incomplete or expired product, you can benefit from the legal guarantee of conformity and a replacement of the item. Please refer to our Terms and Conditions for more details on the procedure to follow.
Thank you for placing an order in our webshop! As soon as you have received confirmation, we will start processing. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your order details and tracking information. Read more about the expected delivery time. Are you having trouble tracking your order or have you not received the shipping confirmation? Please contact our customer service.
We always follow the standard delivery of a country. View the overview with countries where we deliver and the corresponding delivery times.
After you have paid for the order, it is not possible to change the address. Is the delivery address incorrect? Please contact customer service.
If your package has been returned, it could be for several reasons. Perhaps you were not at home or the delivery address is incorrect. Usually the reason is stated in the tracking information. Please contact Customer Service to resolve this issue. Mention your order number, so we can help you quickly.
Have an item you'd like to return? Then view our return policy.
Do you live in the Netherlands, France, Belgium or Luxembourg? Then returning your package is free if you use our return label. You can request this from our customer service. If you live in Spain, you pay the return costs yourself. See our return policy for more information.
If you are entitled to a refund, we will refund it using the same payment method you used when paying.
Enter your credentials to login. If you don't have an account yet, create one.
You can arrange this quickly and easily by enter a few details.
If you already have a Basic-Fit account, you can log in by choosing 'Login' at the top of the page and then selecting the option 'Basic-Fit member log-in'. select.
Very simple, via the contact form!
I'm sorry you have a complaint, we'd like to find a solution. Report your complaint to our customer service and we will help you as soon as possible.
Your Starter Kit contains a Basic-Fit pass with a QR code on the back. Go to a Basic-Fit club near you and take the Basic-Fit pass with you. Scan the QR code on the pass at the orange kiosk in front of the entrance gate. When you have completed the steps on the kiosk, you will receive a membership card via the kiosk that gives you access to the club. After activating your monthly membership at the kiosk, you can also start exercising right away!
Immediately after you activate your monthly membership, you will receive a membership pass. You can use that pass to enter the club and play sports.